Terms of Service

The Services are intended for businesses and the individuals they authorize, and are not directed to consumers or to children. Access to the platform is provided through an onboarding process and is granted to a business customer (a “Customer”) and to the individuals the Customer authorizes, which may include employees, contractors, and end users the Customer invites to submit documents (“Authorized Users”). The Customer is responsible for its Authorized Users and for their compliance with these Terms.

Access to the platform may be subject to a separate written agreement, order form, or statement of work between you and Agent Astra (a “Commercial Agreement”) that sets out the specific Services, scope, fees, and terms applicable to you. We do not charge fees for the Services through this website; any fees are governed solely by your Commercial Agreement. If there is a conflict between these Terms and a signed Commercial Agreement, the Commercial Agreement controls for the subject matter it addresses.

You must provide accurate information in connection with your account and keep it current. You are responsible for maintaining the confidentiality of credentials and for all activity that occurs under your account or that of your Authorized Users. You must notify us promptly at support@agentastra.ai of any suspected unauthorized access or use.

You agree not to: use the Services in violation of any law or third party right; upload content you are not authorized to submit; attempt to gain unauthorized access to the Services or related systems; interfere with or disrupt the integrity or performance of the Services; introduce malicious code; reverse engineer or copy the Services except as permitted by law; or use the Services to build a competing product. You are responsible for your conduct and for the conduct of your Authorized Users.

The Services use automated and AI-assisted processing to read documents and to extract, classify, and structure data. Such output may be incomplete or inaccurate and is provided to support, not replace, human review and judgment. You are responsible for reviewing and verifying output before relying on it, and you should not rely on it as legal, financial, compliance, or professional advice. We do not use Customer Data to train publicly available or general-purpose AI models, and we require AI providers acting on our behalf not to do so.

The Services and all related software, technology, content, and trademarks are owned by Agent Astra or its licensors and are protected by intellectual property and other laws. Subject to these Terms and any Commercial Agreement, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business purposes. We reserve all rights not expressly granted. If you provide feedback or suggestions, you grant us a perpetual, royalty-free license to use it without restriction.

The Services may interoperate with or rely on third-party products, services, and integrations. We are not responsible for the availability, content, policies, or practices of third parties, and your use of them is governed by their terms and at your own risk. We may modify or discontinue integrations at any time.

Each party may receive non-public information of the other that is designated confidential or that should reasonably be understood to be confidential. The receiving party will use such information only to perform under these Terms and will protect it with the same degree of care it uses for its own confidential information, and no less than reasonable care. This section does not apply to information that is public through no fault of the receiving party, independently developed, or rightfully received from a third party.

We may suspend or limit access to the Services if we reasonably believe doing so is necessary to protect the Services, our users, or third parties, or to address a violation of these Terms or applicable law. We may terminate or suspend access as permitted by your Commercial Agreement, or, where there is no Commercial Agreement, at our discretion with reasonable notice where practicable. Upon termination, your right to use the Services ceases. Sections that by their nature should survive termination will survive, including provisions on Customer Data ownership, intellectual property, disclaimers, limitation of liability, indemnification, and governing law.

The Services are provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing or usage of trade. We do not warrant that the Services will be uninterrupted, secure, or error-free, or that output will be accurate or complete. Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you.

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or relating to the Services or these Terms, even if advised of the possibility of such damages. Except for your payment obligations and either party's indemnification obligations, each party's total aggregate liability arising out of or relating to these Terms will not exceed the greater of the amounts you paid to us for the Services in the twelve months before the event giving rise to the claim or one hundred U.S. dollars.

You will defend, indemnify, and hold harmless Agent Astra and its officers, directors, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to your Customer Data, your use of the Services, or your violation of these Terms or applicable law, except to the extent caused by our gross negligence or willful misconduct.

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law principles. Subject to any dispute resolution terms in a Commercial Agreement, the state and federal courts located in Delaware will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services, and the parties consent to personal jurisdiction and venue in those courts. Each party waives any objection to that venue. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

We may modify these Terms from time to time. When we make material changes, we will revise the “Last updated” date and, where appropriate, provide additional notice. Your continued use of the Services after the changes take effect constitutes acceptance of the revised Terms.

These Terms, together with any Commercial Agreement and our Privacy Policy, constitute the entire agreement between you and Agent Astra regarding the Services. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets. If any provision is found unenforceable, the remaining provisions will remain in effect. Our failure to enforce any right is not a waiver. Neither party is liable for delays or failures caused by events beyond its reasonable control. Notices to us may be sent to support@agentastra.ai.

If you have questions about these Terms, contact us at support@agentastra.ai.