Terms of Service

Effective Date: 12.05.2024

Welcome to AgentAstra! These Terms of Service (“Terms”) govern your access to and use of our AI-powered co-pilot platform for import/export companies (“Service”). By using the Service, you agree to these Terms.

1. Service Description

AgentAstra provides an AI-powered co-pilot platform designed to assist employees of import/export companies in performing manual tasks more efficiently.

2. Eligibility

The Service is available to all users without specific restrictions, provided they have a valid email and agree to these Terms and the associated contract.

3. Account Creation

To access the Service, users must provide a valid email and sign a contract, acknowledging and accepting these Terms.

4. Permitted Use

Users may only use the Service for its intended purpose and must comply with all applicable laws. Reverse engineering, unauthorized access, or any illegal activities are strictly prohibited.

5. Prohibited Activities

Any use of the Service that deviates from its intended purpose, including attempts to circumvent security measures or engage in unlawful activities, is prohibited.

6. Intellectual Property

AgentAstra owns the platform and its content. Users retain ownership of data they upload and may reproduce or modify it as needed, in accordance with these Terms.

7. Payments and Fees

  • Subscription Model: The Service operates on a monthly subscription basis.

  • Payment Terms: Payments are processed automatically via Stripe. Refunds are available if service standards are not met.

  • Failure to Pay: Accounts will be suspended until overdue payments are settled.

8. Data and Privacy

  • User-Provided Data: Data uploaded by users is protected and accessible only to authorized individuals as determined by the user

  • Confidentiality: All user data is treated as confidential and handled accordingly.

9. Service Availability

  • Uptime and Maintenance: We guarantee 99.5% uptime and will notify users of planned maintenance in advance. In the event of unplanned downtime, we will inform users promptly.

  • Modifications to the Service: We reserve the right to update or discontinue features at our discretion.

10. Liability and Disclaimers

  • Limitation of Liability: Our liability is limited to the amount specified in the user contract.

  • No Warranties: The Service is provided on an “as-is” basis without warranties of any kind.

  • Indemnification: Users agree to indemnify us against any harm resulting from their use of the platform.

11. Termination

By AgentAstra: Accounts may be suspended or terminated for violation of these Terms or non-payment.

By Users: Users may terminate their accounts by contacting us and settling any outstanding fees as per their contract.

12. Governing Law and Disputes

These Terms are governed by the laws of Delaware, USA.

13. Updates and Changes

We may update these Terms from time to time. Updates will be posted on our website, and significant changes will be communicated via email.

14. Third-Party Services

The Service integrates with third-party platforms as authorized by users. Users are responsible for managing their integrations.

15. User-Generated Content

Users retain ownership of any content they upload. However, such content may be used to improve the system’s functionality.

16. Feedback and Suggestions

We value user feedback and will review and prioritize implementation based on relevance and feasibility.By using AgentAstra, you acknowledge that you have read and agree to these Terms of Service. If you have any questions, please contact us at hello@agentastra.ai.